AI agents
An AI agent is software that answers and acts for your team within rules you set: it replies to customers, asks the right questions, books appointments and logs everything in your CRM. When it doesn’t know something, it hands the conversation to a person instead of guessing.
Book a free AI assessmentWhat we do
- We train the agent with your business information: services, policies, hours and frequent questions.
- We connect it to your channels, calendar and CRM.
- We define what it can do on its own and what goes to a person.
- We test it with real conversations before it goes live, and review it after.
Example processes
Lead qualification
A new inquiry gets an answer right away, with questions about budget, timing and need.
Scheduling
The agent offers open times on your calendar and confirms the appointment.
Follow-up
Reminders and check-ins for people who stopped replying.
Related guide
AI agent, chatbot or automation: what's the difference and when to use eachWhat a chatbot does, what an automation does and what an AI agent adds, with a comparison table and questions to help you choose the right one.Read the guideFrequently asked questions
Can the agent make a mistake?
Yes, which is why it has a defined scope. It only handles what you approve, and when it doesn’t know something it hands the case to a person.
Does it replace my team?
No. It takes the repetitive replies and the first steps, so your team spends its time on the conversations that need a person.
Which channels can it answer on?
Website chat, email and WhatsApp are the most common. In the assessment we confirm which of your channels can be connected.