Privacy policy

1. Who we are

This site belongs to JF Agency AI, a web design, automation, and AI agent agency based in North Carolina, United States. In this policy, "we" means JF Agency AI, which is responsible for the data collected here.

2. What data we collect

• Booking form: your name, email, phone or WhatsApp number, and the message you write. Along with it we store the page language, the address of the page you wrote from, and the date and time.
• Appointment scheduling: you pick the time of your call on Cal.com, which collects your name, your email, the time you choose, and anything you write there. So you don't have to type them twice, the button that takes you to Cal.com passes along the name and email you entered in the form.
• Technical data: as on any website, our hosting provider automatically logs your IP address, the approximate city and country derived from it, your browser and device type, the page requested, and the date and time. We don't use it to identify you or to build profiles.
• Phone calls: when you call us, an AI voice assistant answers. We receive your phone number, the name and details you share, and a transcript of the call. Calls are recorded only if you agree. If you agree to receive text messages, we also keep a record of your consent: your number and the date and time you gave it.
• Payments (clients only): invoices are paid on a Stripe page. Stripe collects your card or account details, and we never see them. Stripe tells us the result, and we keep your name, email, the amount, currency, description and invoice number, the payment status, and the date.

3. What we use it for

• Replying to your request and booking your call.
• Sending you the proposal you ask for.
• If you are a client, billing you for the services you hired and keeping our accounting.
• Keeping the site secure and working, for example by filtering automated submissions.

We use the form data with your consent, which you give when you submit it and can withdraw at any time.

We don't sell your data or use it for third-party advertising.

4. Text messages (SMS) and WhatsApp

If you give us your number, we use it only to contact you about your request, by call, text message, or WhatsApp. When you call us, our AI phone assistant asks whether you want to receive text messages from JF Agency AI about your project, such as appointment reminders, project updates, and follow-ups. We only send them if you say yes, and right after that we send you a text confirming your enrollment.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. You can also write to us at jhonatan@jfagencyai.com. Full details are in the SMS section of our terms of service.

5. Who we share it with

Only with the providers that help us run the site, and only for that purpose:

• Site hosting and form handling: Vercel Inc.
• Email and the spreadsheet where we store requests: Google LLC
• Appointment scheduling: Cal.com, Inc.
• Phone calls and text messages: Twilio Inc. and the AI voice provider that runs our phone assistant
• Invoices and payments: Stripe, Inc.

These providers are based in the United States and may process data there and in other countries where they operate.

We may also share it when the law requires us to.

6. Cookies and tracking

This site does not use tracking, analytics, or advertising cookies, and it does not load third-party content. Our hosting provider may use a strictly technical cookie to protect the site from automated attacks.

Because we don't track anyone, the site behaves the same when your browser sends a "Do Not Track" or "Global Privacy Control" signal.

Cal.com, where you pick the time of your call, is a separate site with its own cookies and its own privacy policy.

7. How long we keep it

We keep form data for up to 12 months after our last contact and then delete it. If you become a client, we keep it for as long as the service lasts and for the time the law requires. We keep payment records for as long as tax and accounting laws require. Technical logs are kept by the hosting provider according to its own retention periods.

8. Your rights

At any time you can ask us:

• For a copy of the data we hold about you.
• To correct or delete it.
• To stop contacting you.

Write to us at jhonatan@jfagencyai.com. We reply within 30 days, at no cost, and without treating you differently for asking. To protect your data, we may ask you to confirm your identity from the same email or phone number you used to contact us.

Depending on where you live, the law may give you additional rights, and we honor them.

9. If you're a client: your customers' data

When we run a system for your business, these rules apply:

• Ownership: your customers' data is yours.
• Instructions: we handle it only as you direct.
• Use: we use it only to provide the service to you.
• Contract: the specific terms are set out in your contract.

10. Security

We apply reasonable measures to protect your data, such as encrypted connections and restricted access. No system is completely secure; if we detect an incident that affects you, we will let you know.

11. Children

This site is intended for businesses. We don't knowingly collect data from children under 13. If you believe a child sent us their data, write to us and we'll delete it.

12. Changes to this policy

If we change this policy, we'll post the new version on this page with its effective date.

13. Contact

For any question or request about your data, write to us at jhonatan@jfagencyai.com.